Home News Blizzard Responds to Diablo Immortal bug

Blizzard Responds to Diablo Immortal bug

by Abdul Wassay
Blizzard Responds to Diablo Immortal bug

Diablo Immortal is no stranger to controversy, and the latest one is pretty bad too, but rest assured as Blizzard responds to the Diablo Immortal bug. Blizzard confirms that a Diablo Immortal bug affecting in-game fantasy vendors resulted in some purchases not being processed correctly, meaning that players did not receive gadgets after purchasing Diablo Immortal microtransactions in a small number of cases.

Various players have recently reported an issue with Diablo Immortal Eternal Orbs purchases not being delivered accurately in-game. The staff says that a hotfix has been deployed to prevent the issue from occurring in the future, and that affected players will now have their gadgets delivered within the mobile game.

The people who purchased the orbs explain that a purchase order made through the Google Play retailer “passed successfully for $99.99 but was not delivered to the game. When you try to redeem the orbs again, you get an error message that the item is already owned. A few different players have repeated this challenge and said they encountered the same drawback.

Someone on Reddit stated that after being initially informed by Diablo Immortal support staff that this was Google’s responsibility, Google support staff responded that the response from Diablo Immortal staff was unacceptable. After submitting this response to Blizzard Support, the person says that a new pack of seven 200 Eternal Orbs was sent to their account, even though the “You already own this item” error message was current in the store.

Diablo Neighborhood Leader Adam ‘PezRadar’ Fletcher has now officially confirmed: “Over the past week, we’ve been investigating reports from a small group of players reporting items not being received from their Diablo Immortal in-game purchases.” He explains that the issue is caused by “a bug affecting the narrow window in the checkout process.” It then says that a hotfix has been deployed “to ensure that no new purchases encounter this issue” and states that support staff is “focused on identifying the accounts that were affected so we can move forward and deliver missing items.

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